![]() ![]() Hotjar does its best to collect data from all user sessions that it detects on your website. Why isn't Hotjar able to track all my sessions? Your Observe plan will determine if some sessions fall outside of traffic coverage. You can view it from your traffic coverage widget, in the top right of any page within Hotjar. Traffic coverage describes the rate of sessions that Hotjar is actively tracking.Learn more about why some sessions cannot be tracked. Potential traffic is made of visits to your site that Hotjar can potentially capture, depending on your Observe plan and settings.This includes sessions that Hotjar cannot track for reasons beyond our control. Total traffic refers to all user sessions that interact with your website.To understand why some sessions are not being captured, it is important to understand the difference between total traffic, potential traffic, and traffic coverage: Otherwise, it's possible that your website is blocking Hotjar and preventing data collection. Content Security Policies: if your website uses a Content Security Policy (CSP), then be sure you've included allowances for Hotjar to run on your site.This might result in fewer sessions that your plan allows being collected. In order to evenly track users throughout the day, Hotjar evaluates the rate of traffic on your website and enforces sampling if the rate of traffic exceeds what your Observe plan can accommodate. Inconsistent traffic rates and sampling: if your website gets inconsistent traffic throughout the day, this can result in missed sessions due to sampling.To ensure your criteria is correctly matching your live website, review your targeting methods. Some URL targeting methods such as "Exact match" are very strict. Session targeting criteria: if you are targeting session capture based on specific Event triggers or URL targeting criteria, these might be resulting in fewer sessions being collected.This can often explain discrepancies between Hotjar data and other data from your website analytics. However, you can adjust your Site Settings to include these shorter sessions in your data collection. 30 second sessions: Hotjar ignores sessions shorter than 30-seconds by default.This checklist may help you understand why: ![]() If you suspect that Hotjar isn't tracking as many session as it should. However, it may not be possible to capture 100% of all your site visitors. Hotjar captures the majority of user sessions in Heatmaps and Recordings, depending on your Observe plan's daily session limit. ![]()
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